Shipping policy
Processing Time: We strive to craft and ship your order as quickly as possible. All our products are custom-made. Please allow 1-3 business days for the creation and preparation of your unique item for shipping.
Shipping Methods and Delivery Times:
Domestic Orders:
- Free Shipping: Available for orders over $35.00 with an estimated delivery of 5 to 8 business days.
- USPS Ground Advantage: Dispatched via USPS Ground Advantage, with specific transit times provided at checkout (depending on the recipient's location).
- Priority Mail: Choose for a faster delivery, with the timeline provided at checkout (depending on the recipient's location).
- Priority Mail Express: Our premium service for the quickest domestic delivery, with costs and times calculated at checkout (depending on the recipient's location).
Please Note: Handling time is included in the delivery estimates and typically takes 1-3 business days, as each scrub cap is made to order.
International Shipping:
- We offer international delivery with times varying by destination, usually within 7-21 business days. Please be aware of your country's customs policies, as we are not responsible for additional customs fees or delays.
Packaging: Your order will arrive neatly packaged, ensuring it reaches you in perfect condition, ready to wear.
Address Changes and Cancellations: If you need to cancel your order or change the shipping address, please contact us within 24 hours of your purchase.
Lost or Delayed Packages: Vasenia is not liable for packages confirmed to be delivered to the provided address or for those lost in transit. If a package is lost, please contact the shipping carrier to file a claim.
Thank you for choosing Vasenia. Should you have any questions about our shipping policy, feel free to reach out.